Philippine Airlines (PAL) has selected IBS Software’s cloud-based iCargo platform to replace its existing cargo system. The implementation is intended to extend iCargo across PAL’s domestic and international cargo operations and support the carrier’s broader modernisation programme.
IBS Software said iCargo will support cargo movements across both parts of PAL’s network, including international requirements such as customs reporting, duties and taxes settlement and regulatory compliance. The platform is already used by carriers with a similar combination of domestic and international demands, according to the vendor, giving it the flexibility and scale to manage both.
Operational focus
The transition is designed to address key operational requirements in PAL’s cargo business, including system performance and data analytics. According to IBS Software, iCargo will provide capabilities intended to support faster shipment processing, greater reliability and end-to-end shipment visibility, while reducing manual intervention and enabling more efficient processes.
Those objectives are relevant for an airline cargo operation that must handle different documentation, settlement and compliance requirements across domestic and international routes. The planned replacement covers both sides of that operation rather than treating international freight as a separate system requirement.
Airline rationale
Jason Siy, vice president for cargo business at Philippine Airlines, described the initiative as an important step in modernising the airline’s cargo business. He said PAL needs a system that increases visibility, improves operational efficiency and helps deliver a better customer experience as the carrier grows across its domestic and international network.
Siy added that PAL sees iCargo as a key enabler of its long-term cargo transformation strategy and of its ambition to build a stronger cargo business. The airline’s statement frames the system replacement as part of a longer-term change programme, while the implementation details described focus on operational scope, compliance support and visibility.
Implementation scope
The planned deployment will cover PAL’s full range of business functions, according to IBS Software, and will extend iCargo’s capabilities across its cargo operations. The vendor said the platform is intended to support both routine shipment processing and the regulatory and financial requirements that apply to international cargo.
The announcement set out the intended functional scope and the airline’s objectives; it did not disclose a completion timetable, contract value or specific rollout milestones.
For PAL, the selection marks a move toward a single cloud-based platform for domestic and international cargo. For IBS Software, it adds another airline customer to a platform already positioned around combined domestic and international requirements.