Home Appliances

Roborock wins Canstar’s 2026 robot vacuum satisfaction award

Lena SolbergNovember 9, 20265 min read0 views

At a glance

  • An Australian survey of 354 users ranked Roborock first overall and gave it five stars in every assessed category.
  • Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums after a survey of 354 Australian users. The company also highlighted two recently launched models with upgraded roller-mopping, navigation and self-cleaning features.
In a bright modern living room, a generic robot vacuum with a roller mop glides across a light wood floor while a docking station sits in the background.

Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall compared with other robot vacuums on the market.

Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Respondents rated satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to receive five stars in every category.

Danni Li, marketing lead at Roborock, said the company was honoured by the award and that it was particularly meaningful because it was decided by people who use robot vacuums. Li said Roborock measures success by how much it can reduce the complexity or daily chores of modern life, giving customers more time for what they love, and that its R&D team relies on real customer feedback to shape future products.

Upgraded mopping system

Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company’s original roller mop system. According to Roborock, 16 pressurised clean-water outlets distribute water across the roller, which rotates at 240RPM and applies 2.5 times downward mopping pressure. The system also introduces pressurised 100ºC fresh-water roller washing for self-cleaning, with a stated 99% bacterial removal rate. The company says the system is designed to handle sticky messes and spills.

Flagship and pet-focused models

  • Saros 20 Flow: The flagship model has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and mess types to adjust cleaning. Roborock claims the DuoDivide Main Brush and Dual Lifting Side Brushes achieve a 0% hair-tangling rate, while the RockDock provides 100ºC pressurised mop washing and automated detergent dispensing.
  • Qrevo Edge 2 Flow: Also 8.98cm tall, the model uses 35,000Pa HyperForce suction and SpiraFlow 2.0. Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow, and the robot lifts its roller mop up to 15mm when it detects carpet. An Automatic Roller Shield is intended to keep carpets dry.

The Canstar award is based on the survey responses from Australian robot vacuum users. The result reflects user satisfaction across the categories assessed. Roborock also used the announcement to detail two models recently launched in Australia.

Reported by Lena Solberg, Household Water Treatment Editor.